Refund Policy

Governing law and language. winegod.ai is operated from Brazil. This English version is an official version of this document. The service and the processing of personal data are governed by Brazilian law, including the LGPD (Lei Geral de Proteção de Dados). In case of any discrepancy between versions, the Brazilian Portuguese version (pt-BR) prevails.

1. Subscriptions

When online payments are enabled, WineGod Plus and WineGod Pro subscriptions will be processed by the authorized provider identified at checkout. When applicable, that provider will act as the reseller (Merchant of Record) responsible for payment processing, invoicing, and billing.

2. Cancellation

You can cancel your subscription at any time under My account > Plan. When you cancel:

• Paid access continues until the end of the period you already paid for (current month or year).
• The next renewal is not charged.
• There is no prorated refund for unused time within the period already paid for.

3. Right of withdrawal (14 days)

If you change your mind about a new subscription, you are entitled to a full refund if you request it within 14 calendar days of the first charge for that subscription. This applies globally, to all countries served by winegod.ai.

4. Forgotten annual renewal

If you forget to cancel and your annual subscription renews automatically, you are entitled to a full refund of the renewal charge, provided you request it within 14 calendar days of the renewal charge date.

5. How to request a refund

If a purchase has been completed, request a refund through the Help Center, using live chat and providing the email address used on your winegod.ai account. The request will be processed with the provider identified in the purchase; the amount returns through the same payment method used for the purchase, according to that method's procedures.

6. Service failures

If a technical problem with winegod.ai prevents you from using the service for a meaningful period, we will evaluate a refund or credit case by case. Describe what happened in the Help Center through live chat.

7. Changes

This policy may be updated. The date at the top of the page reflects the latest change.